Below we've tried to answer some of the most common questions and concerns about security. If you don't find your question answered here, contact us by e-mail or by telephone. If we decide to change our privacy policy, we will post those changes here so that you are always aware of what information we collect and how we use it.

Is it safe to use my credit card to make purchases on the Moccasin House Website?

The Moccasin House Website offers secure online shopping which means that all products on our site can be ordered online using Netscape Navigator® or Microsoft Internet Explorer® (web browsers that support secure transactions). Your online order is placed using a secure transaction server that will encrypt the order for security. If you are using a browser that doesn't support secure transactions, you can place your order by telephone, fax, or regular mail.

How secure is MoccasinHouse.com?

As an e-commerce business, we must deliver the highest levels of trust and security so that our customers can be certain our site is genuine, and that the information they send via Web browsers, and other devices stays private and confidential. Moccasin House employs VeriSign's Site Trust Services which enables us the power to completely secure our site, giving you the most trustworthy Web experience possible.

We use secure web pages to take all orders. None of your information will be accessed or released without your consent. All information is stored in a secure database behind a firewall.

We use the industry standard Secure Socket Layer (SSL) technology to protect your personal information through encryption. SSL is a high security standard software supported by AOL (PC version 3 and higher), Microsoft Internet Explorer (3.0 and higher) and Netscape Navigator (3.0 and higher). Personal information such as your password, address and credit card number is encrypted for transit over the Internet. This encryption makes business transactions over the Internet even more secure than purchasing by telephone.

Which parts of the Moccasin House site are secure?

The portion of the Moccasin House site we've made secure is the checkout area. This area of the website is where you actually purchase the items you've put into your Shopping Cart. The entire checkout process, from the introduction to seeing your final confirmation, takes place in a secure environment.

There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate a secure mode, which is usually located in the lower right or lower left corner of the browser. Specifically, the symbol could be a "closed" lock or "complete" key (vs. an "open" lock or "broken" key which would indicate normal or "insecure" mode).

You can also tell when you're in a secure area because the URL to the left of the colon changes from "http" to "https" to signify that a SSL protocol is being used to communicate with the server (http = HyperText Transport Protocol; https = HTTP with SSL). In most browsers you'll also see a solid blue line in the upper portion of the browser's window which is another visual aid indicating you're browsing a secure area.

Most of the activity on our site involves the viewing of content we've prepared and made accessible to all visitors, so there is no need for these pages to be "secure." With a product page, for example, no security risk exists because there is no information being exchanged. Anyone can access these pages by pointing their browser at http://www.MoccasinHouse.com.

Privacy statement

MoccasinHouse.com will protect your privacy. We do not sell, trade, or rent your personal information such as your name, purchase or email information to others. Period.

When you visit the Moccasin House Website, a unique customer ID (cookie) is assigned and stored so that we can recognize you when you return to visit the Moccasin House Website and retrieve your shopping cart (transaction) information.

For customers who make a purchase at www.MoccasinHouse.com we may collect email addresses, information on what pages are accessed at our site, and volunteered information - such as, survey and registration information. We use this information to improve your overall shopping experience at www.MoccasinHouse.com. Under no circumstances will Moccasin House sell, trade, or rent your personal information to others.

Cookies

We do use cookies on the site so that we can manage the processing of your order. The cookie we receive does not gather any information about your name, address, billing information, etc. It is used to help us with maintaining your shopping cart and with the check-out process.

Email

We may use our customer's email addresses to confirm orders, update order information and to notify contest winners. If you are interested we will also use your email address as a means to update you with respect to sale events and special notices.

If you have any questions about any of these policies, please feel free to contact us.